Author Topic: Activation Mail not sent to users  (Read 752 times)

onlineservices

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Activation Mail not sent to users
« on: August 12, 2016, 02:47:14 AM »
I am using VIBEX. When a user registers the confirmation mail is not being sent to the user. What may be the issue?   Same type of error are in my some other portals where ever i upgraded to VIBEX. I think i failed to do something properly while upgrading.

In error logs it shows

Module:
Quote
send_template_email

Error:
Quote
sending mail to xxxxxxx@gmail.com failed:<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN"
   "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtm...

When we go through the view log option, we can see the complete activation mail.

Any help or suggestion Pls.

KHDev

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Re: Activation Mail not sent to users
« Reply #1 on: August 12, 2016, 04:40:41 AM »
Hi

 which email templates are you using (the default ones included in vibex or the redesigned ones included in the vibex package?

Also can you do the following:

Go to def > emails and check you have uploaded all the email templates and none are missing.

If all templates are there, rename the emails folder and upload/copy the email folder from etanos default skin and see if the error still happens

onlineservices

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Re: Activation Mail not sent to users
« Reply #2 on: August 24, 2016, 08:08:03 AM »
Just i am using default template. But i tried what you have instructed above. But the result is same....

ERROR
Quote
sending mail to xxxxx@gmail.com failed:<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN"
   "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml"..

MODULE
Quote
send_template_email

When we go through VIEW LOG a proper and complete email is there with validation link.

Help Pls.

KHDev

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Re: Activation Mail not sent to users
« Reply #3 on: August 24, 2016, 08:58:15 AM »
Just i am using default template. But i tried what you have instructed above. But the result is same....

ERROR
Quote
sending mail to xxxxx@gmail.com failed:<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN"
   "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml"..

MODULE
Quote
send_template_email

When we go through VIEW LOG a proper and complete email is there with validation link.

Help Pls.



Hi,

If you're having the same issue with the default template email set then that would suggest something is wrong with the script or perhaps something has changed in your server settings either by you or your host.

If you change your sites skin to etanos default skin is the issue still there? If so, then its either the script or your host. If other emails (new message, match alerts, new comments) are sending then that would suggestion perhaps something is going wrong during registration.

Maybe check with your host see they can pin point the issue?

I have had no reports from other users and on testing emails are been sent for me so i can't see it been due to changing your sites skin to VibeX.

KHDev